A small business owner faces many situations daily. Customers, deliveries, legal issues, and cash flow needs can all be significant sources of small business stress. However, dealing with a difficult employee can be one of the most challenging and taxing tasks an owner or manager must deal with.
A difficult employee may be continually late. They may act belligerently toward management or be unfriendly to customers. This type of worker may be unproductive. They may violate a dress code. They can also become a detrimental influence in relation to other employees. In the worst cases a difficult employee may steal from the business or even from customers.
How should this kind of bad behavior be best dealt with?
It is very important to record and document in writing each contact that management has with the troubled employee in order to minimize the possibility of legal action later. Also, if the employee makes a claim for unemployment compensation, this documentation can be very helpful if such an unemployment hearing is necessary.
It is never pleasant to deal with an under performing or difficult employee, but with proper procedures and documentation, further problems in the future can be minimized or avoided altogether. One would also expect that the selection process is important too and should not be left out of the so called mix of management and leadership.